Terms of Service

By accessing or using BLuxA Transportation's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and BLuxA Transportation.

You must be at least 18 years old to use our Services. If you are using our Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

BLuxA Transportation provides premium luxury transportation services, including but not limited to:

• Airport transfers and ground transportation
• Corporate travel and executive transportation
• Special events and wedding transportation
• City tours and sightseeing
• Hourly charter services
• Long-distance and intercity transportation

Our Services are available in New York City, New York, United States, and the Dominican Republic. We operate a fleet of luxury vehicles including executive sedans, luxury SUVs, sprinter vans, and stretch limousines, all driven by professional, licensed chauffeurs.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, at our sole discretion.

3.1 Booking Process

All bookings must be made through our official website, mobile application, or authorized booking channels. When you make a booking, you agree to provide accurate, current, and complete information about yourself and all passengers.

3.2 Booking Confirmation

Your booking is not confirmed until you receive a confirmation email or SMS with a booking code. We reserve the right to refuse or cancel any booking at our discretion, including but not limited to situations where:

• The requested service is unavailable
• You provide false or misleading information
• You fail to comply with these Terms
• There are safety concerns

3.3 Pricing

All prices are quoted in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice. Final pricing may vary based on actual route, distance, duration, traffic conditions, and additional services requested. You will receive the final price before confirming your booking.

3.4 Modifications

You may request modifications to your booking by contacting us at least 24 hours before your scheduled pickup time. We will accommodate modifications subject to availability and may charge additional fees for significant changes.

4.1 Cancellation Policy

You may cancel your booking at any time. Cancellation fees apply as follows:

• More than 48 hours before pickup: Full refund, minus a 5% processing fee
• 24-48 hours before pickup: 50% refund
• Less than 24 hours before pickup: No refund
• No-show: No refund

4.2 Refund Processing

Refunds, when applicable, will be processed to the original payment method within 5-10 business days. Refunds may take longer depending on your financial institution.

4.3 Our Cancellation Rights

We reserve the right to cancel your booking due to:

• Unforeseen circumstances or force majeure events
• Safety concerns
• Non-payment or payment issues
• Violation of these Terms

In such cases, we will provide a full refund or offer an alternative booking at no additional cost.

5.1 Payment Methods

We accept major credit cards, debit cards, and corporate accounts. Payment is required at the time of booking or as otherwise agreed in writing for corporate accounts.

5.2 Payment Processing

All payments are processed securely through our payment processors. By providing payment information, you represent and warrant that you have the legal right to use the payment method.

5.3 Additional Charges

Additional charges may apply for:

• Waiting time beyond the included grace period (typically 15 minutes)
• Tolls, parking fees, and airport fees
• Extra stops or route deviations
• Extended service time beyond the booked duration
• Damages to vehicles or cleaning fees

5.4 Taxes and Fees

All applicable taxes, fees, and surcharges will be included in your final price. You are responsible for any additional fees imposed by airports, venues, or other third parties.

You agree to:

• Provide accurate and complete booking information
• Be present at the pickup location at the scheduled time
• Treat our vehicles and drivers with respect
• Comply with all applicable laws and regulations
• Not engage in any illegal activities in our vehicles
• Not smoke, consume alcohol (if prohibited), or use illegal substances in our vehicles
• Not damage or deface our vehicles
• Be responsible for the conduct of all passengers in your party
• Pay for any damages caused by you or your passengers

You are responsible for ensuring that all passengers comply with these Terms. Violation of these responsibilities may result in immediate termination of service without refund.

7.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLUXA TRANSPORTATION, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OUR SERVICES.

7.2 Maximum Liability

Our total liability to you for all claims arising from or related to the Services shall not exceed the amount you paid for the specific service giving rise to the claim.

7.3 Third-Party Services

We are not responsible for delays, cancellations, or other issues caused by third parties, including but not limited to traffic conditions, weather, accidents, road closures, or actions by government authorities.

7.4 Personal Property

We are not responsible for any loss, theft, or damage to personal property left in our vehicles. You are responsible for securing your belongings.

All content on our website and in our Services, including but not limited to text, graphics, logos, images, software, and trademarks, is the property of BLuxA Transportation or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from our Services without our prior written consent.

We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including if you breach these Terms or engage in fraudulent, illegal, or harmful activities.

Upon termination, your right to use the Services will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to liability limitations, dispute resolution, and governing law provisions.

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact us first to attempt to resolve the dispute informally. Please contact us at legal@bluxatransportation.com with details of your dispute.

10.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute arising out of or relating to these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), rather than in court. The arbitration shall take place in New York, New York.

10.3 Class Action Waiver

You agree that any disputes must be brought in your individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding.

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. For services provided in the Dominican Republic, Dominican Republic law may also apply.

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in New York County, New York, and you consent to the personal jurisdiction of such courts.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.

If you do not agree to the modified Terms, you must stop using our Services and may cancel any pending bookings in accordance with our cancellation policy.

If you have any questions about these Terms, please contact us: