Privacy Policy

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Booking Information: Pickup and destination addresses, dates, times, vehicle preferences, and special requests
• Payment Information: Credit card details, billing address, and payment history (processed securely through third-party payment processors)
• Contact Information: Email, phone number, and mailing address for communication and service delivery
• Customer Service Communications: Records of communications when you contact us for support or inquiries

2.2 Information Automatically Collected

When you use our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, features used, time spent on pages, click patterns, and navigation paths
• Location Data: GPS coordinates, IP-based location, and location preferences (with your consent)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms when you sign in using social authentication (e.g., Apple Sign-In)
• Payment processors for transaction verification
• Business partners and service providers
• Public databases and commercially available sources

We use the information we collect for the following purposes:

3.1 Service Delivery

• Process and manage your bookings and reservations
• Coordinate transportation services with our drivers
• Send booking confirmations, updates, and reminders
• Calculate and process payments
• Provide customer support and respond to inquiries

3.2 Service Improvement

• Analyze usage patterns to improve our Services
• Develop new features and functionality
• Personalize your experience
• Conduct research and analytics

3.3 Communication

• Send service-related communications (notifications, updates, confirmations)
• Send marketing communications (with your consent, which you can opt out of)
• Respond to your questions and requests
• Send important notices about our Services or policies

3.4 Legal and Safety

• Comply with legal obligations and regulatory requirements
• Protect our rights, property, and safety
• Prevent fraud, abuse, and illegal activities
• Enforce our Terms of Service
• Respond to legal requests and court orders

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, PayPal)
• Cloud hosting and storage providers (Vercel, AWS)
• Email and SMS service providers
• Analytics and marketing platforms
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.5 Aggregate and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, or marketing purposes.

We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our Services.

5.1 Types of Cookies

• Essential Cookies: Required for the Services to function properly (e.g., authentication, security)
• Performance Cookies: Help us understand how visitors use our Services (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements (with your consent)

5.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services. You can also opt out of certain advertising cookies through industry opt-out mechanisms.

5.3 Third-Party Analytics

We use third-party analytics services (such as Google Analytics) to help us understand how users interact with our Services. These services may use cookies and similar technologies to collect information about your use of our Services.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password hashing (bcrypt) for account credentials
• Regular security assessments and updates
• Access controls and authentication
• Secure data storage with encryption at rest
• Employee training on data protection
• PCI DSS compliance for payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

If you believe your account has been compromised, please contact us immediately at security@bluxatransportation.com.

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of your data in a portable format.

7.2 Correction

You can update or correct your personal information at any time through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal and contractual obligations that may require us to retain certain data.

7.4 Opt-Out Rights

You can opt out of:

• Marketing communications (via unsubscribe link in emails or account settings)
• Location tracking (via device or browser settings)
• Certain cookies (via browser settings)

7.5 California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know what personal information is sold or disclosed
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

7.6 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights:

• Right to object to processing of your personal information
• Right to restrict processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

7.7 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@bluxatransportation.com or use the contact information in Section 12. We will respond to your request within 30 days (or as required by applicable law).

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

Your information may be transferred to and processed in countries other than your country of residence, including the United States and Dominican Republic. These countries may have data protection laws that differ from those in your country.

By using our Services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy, including:

• Standard contractual clauses approved by relevant data protection authorities
• Other legal mechanisms to ensure adequate protection

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

When we no longer need your information, we will securely delete or anonymize it, except where we are required by law to retain it.

Booking records and transaction data are typically retained for 7 years to comply with tax and accounting requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EU Residents: You have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.